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"The best customer service happens when the customer doesn't need to call you, doesn't need to talk to you. It just works"

- Jeff Bezos, Amazon Founder


The biggest complaint amongst clients is the lack of communication they receive from their attorneys.

Client Bridge allows law firms to communicate with clients effectively and efficiently about the progress of their case while educating clients about the legal process and giving them the ability to send direct messages through the app. Attorneys can also send push notifications to a client’s phone and sync directly to their calendar to alert them about an upcoming event or to market to them for future cases.

The practice of law is a business and your client is a customer …

“Nobody cares how much you know, until they know how much you care.” – Theodore Roosevelt

​​”There are no traffic jams along the extra mile.” – Roger Staubach

“The best form of customer service is self service. Constantly empower customers to get their own answers themselves.” – Dan Pena

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs

“Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.” – Sam Walton

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet

“Good customer service costs less than bad customer service.” – Sally Gronow

"Courteous treatment will make a customer a walking advertisement." – James Cash Penney, Founder J.C. Penney Stores

"The goal as a company is to have customer service that is not just the best but legendary." – Sam Walton, Founder Walmart and Sam's Club

"What helps people, helps business." – Leo Burnett, Advertising Executive

“Remember, if you never do anything differently, you’ll reduce your chances of enjoying lucky accidents.” Rory Sutherland

“The circumstances of our lives actually matter less to our happiness than the sense of control we feel over our lives.” Rory Sutherland

The Future of Attorney Client Communication Is Client Bridge


Transparent and smooth communication between the law firm and clients.

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Empower the client to better understand their case and get answers to any questions without reaching out to the firm


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Simple design for maximum productivity within the law firm and for the client

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Continuously keep in touch with past and present clients leads to an increase in client referrals

The Importance of Keeping Your Clients Informed

  • Building trust: Effective communication is key to building trust between a lawyer and their client. When a lawyer keeps their client informed about the progress of their case, it shows the client that the lawyer is working in their best interests and is committed to achieving the best possible outcome for them.

  • Managing expectations: Keeping clients informed about the status of their case can help manage their expectations and avoid misunderstandings. Clients who are kept in the dark about the progress of their case may become frustrated or anxious, which can lead to a breakdown in the lawyer-client relationship.

  • Making informed decisions: Clients need to make informed decisions about their case, and to do so, they need to understand their legal options and the risks and benefits associated with each option. Lawyers who keep their clients informed can provide the information needed to make informed decisions, which can ultimately lead to better outcomes for the client.

  • Fulfilling ethical and professional obligations: Lawyers have ethical and professional obligations to communicate with their clients and keep them informed about the progress of their case. These obligations are set out in professional codes of conduct and rules of ethics, and failure to fulfill these obligations can result in disciplinary action.

Keeping clients informed is an essential part of the lawyer-client relationship, and is important for building trust, managing expectations, making informed decisions, and fulfilling ethical and professional obligations.



Solomon, Sherman & Gabay Personal Injury Attorneys

“The question I get asked most is “What is going on with my case?” Client Bridge is an excellent product to help clients understand where we are in the case while giving them clear expectations of what still needs to occur before we can get a settlement offer.”

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